Directory Assistance (DA)
Need to call a State agency or employee but you don’t have the telephone number? Call Directory Assistance at 803-896-0000 for this free service.
The Division of State Information Technology (DSIT) IT Support and Service Center agents provide directory assistance 24 hours a day, seven days per week and 365 days per year, including holidays.
Additional Non-DSIT Resources
- Dial 411 if you are a telephone subscriber in need of a local telephone number.
- Dial 1 + Area Code + 555-1212 for long distance directory assistance. This service is provided for a fee by long distance carriers.
Spirit Telecom or AT&T?
What determines whether a directory assistance call goes to Spirit Telecom or AT&T?
- 411 from 1FBs or Centrex – call goes to local exchange carrier (not Spirit Telecom)
- 411 from DSIT PBX – call goes to Spirit Telecom
- 1 + Area Code + 555-1212 – call goes to Spirit Telecom (if long distance is PIC’d to Spirit Telecom)
Rates/Pricing
| DESCRIPTION – BILLING INFO
| MONTHLY RATE |
| Spirit Telecom 411 – Call Type: D |
$ 0.50 |
| Spirit Telecom 555-1212 – Call Type: D |
$ 0.50 |
| |
|
| AT&T 411 – Call Type: D |
$ 1.50 |
| AT&T 555-1212 – Call Type: D |
$ 1.50 |
DESCRIPTION – BILLING INFO
AT&T Operator-Assisted Service:
Local and Long Distance
| MONTHLY RATE |
| Station-to-station – Call Type: A |
$ 2.50 |
| Person-to-person – Call Type: A |
$ 5.00 |
Verification service –
Call Type: K, Settlement Code: X |
$ 3.00 |
Emergency Interrupt service –
Call Type: K, Settlement Code: X |
$ 3.00 |
Dir. Asst. Call Completion –
Call Type: 3 or 4, Settlement Code: F |
$ 1.50 |
How We Define Our Rates
Based on vendor rate
Cost Savings Note
If your long distance is not PIC’d to the State’s contracted vendor, Spirit Telecom, you are definitely paying higher rates for directory assistance and probably long distance. For additional information, contact Customer Relations at 803-896-0330 or send an e-mail to customerservice@cio.sc.gov.