Service Center

The Division of the State Chief Information Officer (CIO) IT Services and Support Service Center provides a single point of contact for reporting and facilitating all information technology (IT) service troubles and outages for all CIO services and data related requests for service.

Service Center agents are ready to serve 24 hours a day, seven days per week and 365 days per year. Your call will be entered into a tracking system for an immediate response and, if necessary, escalated to the next level of support where you will receive an e-mail notification of job completion. If you do not receive a trouble ticket number at the time of your initial contact, please request one.

To report a problem, outage or any issue with any service provided by the CIO, please contact the Service Center at 803-896-0001 or send an e-mail to ciohelpdesk@cio.sc.gov.

• Step by Step Escalation Procedures
       
• SCINET Trouble Reporting Procedures

       
Additional CIO Help Desk services include:

• Directory Assistance
  Request a State employee or State agency telephone number by calling
  803-896-0000; this is a free service
      
• DirectAccess Online
  Search online database for State government telephone numbers
        
• Audio Bridge (conference calls)
  Schedule a call with several people in multiple locations at the same time
        
• Language Line
  Request an interpreter to assist you with communication with non-English speaking parties
        
• Outages and Maintenance Updates
  Request to receive an e-mail notification of who, what, when and why