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Home > Customer Services > Escalation Procedures

Escalation Procedures

If you have an issue that has not been resolved or did not meet your expectation, ask the Service Center agent to escalate the process to the service manager. Service Center agents are ready to serve 24 hours a day, seven days per week and 365 days per year.

If you prefer, you may choose to escalate the issue yourself by following the steps listed below.

Step 1
Call the service manager

• Identify yourself
• Provide your trouble ticket number

Step 2
Explain the steps that you have taken to date. The service manager will provide:

• An update on the status of your trouble ticket and
• Additional information and time estimates for completing your repair.

Step 3
If necessary, you may at any time escalate your issue to the next level of management.

Follow this link to SCINET Trouble Reporting Procedures for Spirit Telecom and AT&T Issues