Customer Services

The Division of the State Chief Information Officer (CIO) welcomes interaction from you, our customer, and offers a single point of contact for your convenience. Through an automated call attendant, you will be given immediate access to CIO staff working in our IT Services and Support Service Center who are eager to be of assistance to you. 

The Service Center is open 24 hours a day, seven days per week and 365 days per year, including State holidays, to serve your problem resolution needs.

Service Center – ciohelpdesk@cio.sc.gov
Report data troubles, telecommunications troubles and data related requests for service

Customer Relations – customerservice@cio.sc.gov
Submit requests for telecommunications services and requests for new or enhanced data services

Billing
Ask questions and voice concerns related to your CIO bill

Customer Care Portal
Submit and review telecommunications troubles and requests through a Web-based interface